Return & Refund Policy

Coffee is perishable, so we cannot accept returns. Every bag is roasted and ground to order, and for freshness and safety, returned coffee cannot legally be resold. Please never ship coffee back to us; if something is wrong, the fix never requires a return.

If we got it wrong, we will make it right

Wrong coffee, wrong grind, wrong label, or a bag that arrived damaged: write to salaam@tranquilomuslim.co within 7-10 days of delivery with your order number and a photo where applicable. We will send a replacement, on us, with priority handling. No forms, no interrogation.

If it never arrived

For packages lost or stolen in transit, please see the "Delivery, theft, and missing packages" section of our Shipping Policy; that section governs those cases.

Order changes and cancellations

Because roasting begins quickly, contact us as soon as possible after ordering. Once an order has entered roasting, it can no longer be changed or cancelled.

Subscriptions

Skip, pause, or cancel anytime from your account, no penalties and no questions. Changes take effect for any order not yet processed.

Refunds

Approved refunds return to your original payment method, typically within 5 to 10 business days depending on your bank.