FAQ
Frequently Asked Questions
The Coffee
Specialty is an actual grade. Only coffee that scores 80 or higher on the industry's 100-point scale earns the name, and it is all we roast. Curious how it's scored? It's all on our Fresh Facts page.
Our coffee may be the freshest you've ever had. We roast in small batches only as orders come in, so it reaches you in days, not months.
We source coffee from smallholder farms around the world; each chosen for cup quality and sourced with respect for the farmers and the land of origin. On every single-origin, we share the region, the growers, and the story behind the beans in your cup.
The grind is just how fine or coarse your coffee is, and it should match how you brew, because it changes how quickly the water pulls out the flavor. Pick the one that fits how you make coffee:
Whole Bean. Unground, at its absolute freshest. Choose this if you have a grinder at home and want to grind right before you brew. It is the best-tasting option if you have the tool for it.
Drip (Regular). Our standard grind, a medium texture a bit like sand. Perfect for most home coffee makers, pour-overs, and automatic drip machines. If you are not sure, this is the one to pick.
Coarse. A chunky grind, closer to sea salt. Made for French press, cold brew, and percolators, where the coffee steeps slowly in water.
Espresso. A fine, powdery grind for espresso machines and stovetop Moka pots, where hot water rushes through in just seconds.
Still unsure? Go with Drip (Regular). It works beautifully for the way most people brew at home.
Keep it sealed, cool, and dark, and buy small and often so you always finish it fresh. Full storage tips are on our Fresh Facts page.
The good news is that coffee is naturally halal. Coffee comes from the coffee plant with many different bean cultivars. Although you may see a bean cultivar named "Bourbon" that is not related to the harmful alcoholic beverage with the same name. It is simply the name of a plant variant in the coffee family. For more facts about coffee, please visit our Fresh Facts page. We hope this helps!
Orders
To place an order, simply explore our collection, select your desired item, and add it to your cart. When you’re ready, continue to checkout to complete your purchase using your shipping and payment details. Once your order is placed, a confirmation email will be sent to you shortly.
You’ll know your order is confirmed once you receive a confirmation email after checkout. This email will include your order details for your records. If you don’t see it, please check your spam or promotions folder, or reach out to us directly for assistance.
If your order has not yet entered processing, we may be able to cancel it. Please contact us as soon as possible with your order number. Because we work quickly to prepare fresh orders, cancellations cannot be guaranteed once fulfillment has begun.
Please contact us as soon as possible if you notice an address error. If your order has not yet entered processing, we may be able to update it. Once fulfillment has begun, we cannot guarantee changes.
Yes. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its journey.
Our products make beautiful gifts for coffee lovers, tea lovers, and anyone who appreciates meaningful hospitality. You can gift the coffee to your workplace, friends, neighbors, and family. And don't forget to pray for peace to be upon them :)
At this time, we do not offer gift packaging. As a small family business and a growing brand, our current priority is preparing and shipping orders as smoothly and efficiently as possible so your coffee reaches you as soon as possible for optimal flavor.
However, we aim to introduce more elevated services and specialized gifting experiences in the near future.
Some of our coffees are available at all times, others are seasonal while other items may be released in limited quantities. We recommend joining our email list or following our updates to hear about restocks and future drops.
Absolutely. For larger orders, gifting inquiries, wholesale, or special requests, please contact our team directly so we can further assess your needs and assist you.
Shipping & Returns
At this time, shipping availability varies depending on the product and destination. If international shipping is available at checkout for your address, you’ll be able to complete your purchase there. If not, feel free to contact us as we are trying to expand availability as much as we are able to.
Because our coffee is prepared with freshness in mind, orders are typically processed and shipped within a few business days. In many cases, orders move out quickly once they have been roasted and packed. During high-volume periods, limited-edition launches, or holidays, processing times may be slightly longer. Most coffee arrives 3-5 business days after shipment. We appreciate your patience with us as we are a small team.
Most orders arrive within approximately 3 to 5 business days after shipment, depending on your location and carrier timing. Once your order is on the way, you’ll receive tracking information by email so you can follow its journey.
Due to the perishable nature of coffee and tea, we do not accept returns on consumable products. However, if your order arrives damaged, incorrect, or there is any issue with your purchase, please contact us as soon as possible and we will do our best to make it right.
Our Brand
In a world where conscious spending has become harder and harder, we built a brand that offers coffee without compromising on our morals or our faith. Much of what fills store shelves is mass-produced and has sat for months, losing its freshness and flavor along the way. Tranquilo Muslim Co.™ is rooted in something different.
Our motto is a simple but powerful greeting: Salaam. Peace be upon you. Through thoughtfully curated coffee and future offerings, we hope to create moments of reflection and connection. Each bag is designed to offer more than a drink. It is also an open invitation to pause, scan, and read something meaningful.
Our name and our bags carry the greeting of peace: Salaam, Shalom, peace be upon you. Every bag also has a QR code that opens the Qur'an for free, starting at its first chapter. It's a gentle, no-pressure invitation for anyone curious to read it for themselves.
Tranquilo Muslim Co. ™ begins with coffee, but the heart of the brand is hospitality, beauty, and invitation. Our hope is to offer products that feel intentional, memorable, and rooted in peace.
Not at all. Tranquilo Muslim Co. ™ is for mankind, not just for Muslims. You don't have to be a Muslim to belong here. Our faith inspires us to love God, humankind and all of creation. We aim to build bridges, follow His commands, and love our neighbors. We are all brothers and sisters as the children of Adam (peace be upon him).
Our scripture teaches us, "There shall be no compulsion in religion; the right way has become distinct from the wrong way. Whoever renounces evil and believes in God has grasped the most trustworthy handle; which does not break. God is Hearing and Knowing." (Qur'an 02:256)
“Peace be upon you" is the meaning behind beloved greetings that have echoed across the Abrahamic traditions for centuries: "As-Salaam Alaikum" in Arabic, "Shalom Aleichem" in Hebrew, and "Peace Be Upon You" / "Peace Be With You" in English. In Spanish, we say "Que La Paz Sea Contigo".
Still spoken today by millions of Muslims and Jews around the world, these words are more than greetings. They are offerings. Blessings. A gentle prayer for the one before you.
In Arabic, As-Salaam is one of the beautiful names of God, carrying meanings associated with peace, wholeness, safety, and divine perfection. In that spirit, to say any of the above greetings is to extend goodwill, mercy, and sincerity. It is a way of wishing peace over another soul.
That spirit lives at the heart of Tranquilo Muslim Co. ™. Through every bag, every cup, and every detail, we hope to offer something more than coffee or tea: warmth, welcome, reflection, and peace.
Click here to explore more about the beautiful connection between these sacred greetings, the Abrahamic faiths, and our shared message of peace.
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